Shipping policy
Shipping Policy
Thank you for shopping with us.
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Shipping Methods & Delivery Time
We offer the following shipping options:
🚢 Sea Shipping (Standard)
- Estimated delivery time: 20–25 days
- Cost-effective option for bulk orders and non-urgent shipments
✈️ Air Shipping (Express)
- Estimated delivery time: 7–12 days
- Suitable for urgent orders
Please note that delivery times are estimates and may vary depending on destination, customs clearance, and external factors.
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Order Processing Time
- In-stock items: 3–7 business days
- Customized orders: Processing time depends on the product and will be confirmed before production
⚠️ Custom orders require additional production time before shipping.
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Shipping Costs
Shipping costs are calculated at checkout based on:
- Order size and weight
- Shipping method selected
- Destination country
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Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees.
These charges are not included in our prices and are the responsibility of the customer.
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Delays
We are not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Weather or unforeseen circumstances
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Incorrect Address
Please make sure your shipping address is correct.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
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Lost or Damaged Packages
If your package arrives damaged, please contact us within 3 days with photos.
If your package is lost in transit, please contact us and we will assist in resolving the issue.
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Contact
If you have any questions about shipping, please contact us at:
kathy@thepanpanstudio.com