Terms of service
SECTION 1 - ACCESS AND ACCOUNT
You must be at least the age of majority in your region to use our Services.
You agree to provide accurate and complete information when placing orders. You are responsible for maintaining the security of your account.
SECTION 2 - OUR PRODUCTS
We strive to display our products as accurately as possible. However:
- Colors may vary due to screen settings
- Product appearance may differ slightly from images
We do not guarantee that products will exactly match your expectations.
SECTION 3 - ORDERS
All orders are subject to acceptance.
We reserve the right to refuse or cancel any order at our discretion.
⚠️ IMPORTANT FOR CUSTOM ORDERS: Customized and personalized packaging orders cannot be canceled once production begins.
Please review all details carefully before placing an order.
SECTION 4 - PRICES AND BILLING
Prices may change without notice.
All prices do not include:
- Shipping
- Taxes
- Customs duties
You agree to provide accurate payment and billing information.
SECTION 5 - SHIPPING AND DELIVERY
Shipping times are estimates only and not guaranteed.
We are not responsible for delays caused by:
- Shipping carriers
- Customs
- External factors
Risk transfers to the customer once the order is handed to the carrier.
SECTION 6 - INTELLECTUAL PROPERTY
All content on this website belongs to NOX Studio.
You may not copy, reproduce, or use any content without permission.
SECTION 7 - THIRD-PARTY TOOLS & LINKS
We are not responsible for third-party tools or websites.
Use them at your own risk.
SECTION 8 - RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify.
All transactions are between you and NOX Studio. Shopify is not responsible for any issues related to purchases.
SECTION 9 - PRIVACY POLICY
Your personal information is handled according to our Privacy Policy.
SECTION 10 - FEEDBACK
Any feedback or suggestions you provide may be used by us without restriction.
SECTION 11 - ERRORS
We reserve the right to correct any errors or inaccuracies at any time.
SECTION 12 - PROHIBITED USE
You may not use this site for illegal or harmful activities.
SECTION 13 - CUSTOM PRODUCTS (IMPORTANT)
Customized packaging products are made to order and are:
- Non-refundable
- Non-returnable
- Non-cancelable once production begins
This includes:
- Custom sizes
- Custom colors
- Logo printing
- Sticker customization
- Any personalized packaging
We are not responsible for:
- Incorrect size or details provided by the customer
- Minor color variations
- Approved designs or artwork
SECTION 14 - LIMITATION OF LIABILITY
We are not liable for any indirect or consequential damages.
SECTION 15 - INDEMNIFICATION
You agree to indemnify and hold us harmless from any claims arising from your use of the Services.
SECTION 16 - GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.
SECTION 17 - CHANGES TO TERMS
We may update these Terms at any time. Continued use of our Services after changes constitutes acceptance of the updated Terms.
SECTION 18 - CONTACT INFORMATION
For any questions, please contact:
NOX Studio 恒大御景半岛, Foshan, Guangdong, 510435, China Email: kathy@thepanpanstudio.com Phone: +86 17304047034